Warranty and Returns
Peak Beam Systems, Inc. warrants that for a period of 12 months from the date of purchase that its products (except as listed below) shall be free of defects in materials and workmanship under normal use and that, Peak Beam Systems, Inc., shall, at its option, repair or replace any defective product upon the prepaid return of the product to its factory. In the case of any lamp, light bulb or other form of light source and the battery, the warranty period shall be 90 days. The warranty only applies to defects in materials and workmanship and not to damage incurred in shipping or handling, damage due to abuse, misuse, alteration or improper application of the equipment. Damage incurred in return shipping and handling due to improper packaging is not covered.
In order to be eligible for coverage under the warranty, the equipment must have the original Peak Beam Systems, Inc. label, with a legible serial number attached. Removal of any portion of the factory-affixed labels on any product will result in the voiding of any written or implied warranty.
The foregoing warranty is in lieu of any and all other warranties whether expressed or implied. This warranty contains the entire warranty. Peak Beam Systems, Inc. authorizes no other person or organization to modify this warranty or to assume for it any other warranty or liability concerning its products. The remedies of the buyer set forth hereon are exclusive and the liability of Peak Beam Systems, Inc. whether arising out of contract, negligence, strict tort, any warranty or otherwise shall not, except as expressly provided, exceed the price of the goods upon which such liability is based. In no event shall Peak Beam Systems, Inc. be liable for direct, indirect or consequential damages, loss of anticipated profits, loss of time or any other losses incurred by the buyer in connection with the purchase, installation, operation or failure of operation of the product.
Returns and Repairs
All returns must have a Return Materials Authorization Number (RMA Number). All returns without an RMA will be returned at the customer’s expense. RMA numbers can be obtained by calling 1-610-353-8505 or by sending an e-mail to firstname.lastname@example.org. Please provide the serial numbers of the products to be returned. Products for repair should be sent freight prepaid along with return shipping instructions and a brief description of the problem.
Domestic warranty returns will be returned freight prepaid by Peak Beam Systems, Inc.’s choice of freight carrier. The customer will pay any additional freight costs for special handling or expedited freight. All repairs must be prepaid unless other arrangements have been made. Non-U.S. warranty returns and all out-of-warranty repairs will be returned by the customer’s choice of freight carrier with the freight charges paid by the customer.
Returns of non-defective goods will only be accepted from the original buyer and must be in “like new” condition. These returns are subject to a minimum restocking charge of 20% plus freight out and must be returned freight prepaid. Custom manufactured equipment is not returnable.